Support Resouces

Support Forum

The support forum contains answers to commonly asked questions and problems. Please feel free to search the support forum before raising a call with our support department.

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Please click here to view a list of documents available for our products and services.

Standard Support

Technical Support is available from 8:00 - 18:00 Monday to Friday. Please contact our support department by the following means:

Email :
Tel : +44 (0)1202 311572
Fax : +44 (0)870 762 0876

Out of hours support

Out-of-hours support is available 24x7 (inc. Bank Holidays). This is for raising service availability issues regarding the Internet SMS Gateway only. This service is not provided for dealing with development issues or issues related to the ActiveSMS software. For support please phone 01202 311572 (Manned answering service) and leave a message with your contact details. A duty engineer will contact you within 4 hours.